Workflows / Customer Support / Helpdesk & tickets
New support ticket alerts to Microsoft Teams
Runs automatically on a schedule and works with Microsoft Teams, Redis.
Main steps
- Add Filterable Parameter
- Query Database
- Filter Out Tickets that have already been sent
- Get New Tickets
- Combine like Companies
- Teams to Dispatch
What you get
workflow.json– import into n8n (8 steps, starts from a schedule)- README setup guide and an in-workflow setup note
You need
- n8n (Cloud or self-hosted)
- Microsoft Teams account
- Redis account